From the beginning, PlantTape has prioritized customer service. When our growers face challenges, we make it a priority to help them.

“I’ve been impressed with knowledge brought to the table by the PlantTape team, they always know what to do over the phone. Really appreciate the customer support. Anytime we have a question there is always an immediate response.” Bryan Knepper, operations manager, Rothert Farms, Okeechobee, Florida

When growers contact us for support, their issue typically falls into one of two categories: agronomy-related, or equipment-related.

Agronomic customer support

The PlantTape system is designed to integrate into existing growing operations with a minimum of disruption. PlantTape does, however, introduce specific tolerances, and growers sometimes have questions.

For example, an onion grower might wonder about the timing of mowing onions with the PlantTape system, or a greenhouse operator might have a question about recommended railing systems. Growers might want to ask about recommended fertilizer programs, or any number of other agricultural queries.

PlantTape’s agronomy team is available to respond to all agronomy-related questions, and to help growers thrive with the PlantTape system. In addition to helping customers navigate specific challenges, we also offer advice, tips, and tricks for maximizing agricultural output with the system.

Equipment-related customer support

PlantTape’s mechanical design makes it one of the most user-friendly automated transplanters on the market. To help our customers minimize disruption and frustration, PlantTape’s customer service representatives and engineers are available 24/7 to respond to any issues that arise.

Whether a grower needs advice on rebuilding their planting modules at the end of the season or is having a bit of trouble changing line-to-line spacing, the PlantTape team is a video call away to keep our customers operational.

Setting the standard for agricultural customer service

PlantTape believes that concierge customer service is the only way to do business. When our growers thrive, we thrive. That’s why we are passionate about our growers’ success and immediately respond to any questions or concerns they may have.

To learn more about PlantTape or to request a demo of our automated transplanting system, visit our contact page, or call (888) 272-6828

About PlantTape

 PlantTape is an agtech company based in Salinas, CA with operations around the globe. Whether you’re looking for the most user-friendly vegetable planter, or need a better hemp transplanting solution, the PlantTape automated transplanting system can help you increase crop yield, improve greenhouse throughput, and reduce transplanting labor costs by as much as 80%.

One of the many benefits of the PlantTape automated transplanting system is the logistical flexibility it gives growers and greenhouse operators. Specifically, PlantTape seedlings can be planted at any time after the sowing process.

With conventional transplanting, plants and roots must be sufficiently developed to withstand being manually pulled from celled nursery trays. A transplant that is pulled too early can be damaged or destroyed.

Because PlantTape places transplants into the ground with minimal human touch and without disturbing the roots, seedlings can be planted at any time after sowing. Whether the seedling is at the cotyledon stage or with 5 true leaves, the PlantTape planting modules cut the tape between plants and place each into the soil, while the tape material protects and encapsulates the delicate roots. 

To use another example, a celery grower has 45-day old seedlings in the greenhouse when he learns that part of his crew is moving on in a week, leaving him short-staffed. (Read how PlantTape reduces transplanting labor requirements by 80%.)

Given the scarcity of skilled agricultural labor, the grower can’t hire more employees in time, and his celery is too young to plant immediately with conventional methods.

Again, PlantTape to the rescue. The grower decides to plant before the workers depart, and PlantTape handles the young celery seedlings just fine.

A demonstration with romaine seedlings of different ages

To demonstrate PlantTape’s ability to transplant seedlings at almost any maturation stage, we recently loaded our transplanter with six lines of romaine, each line being a different aged plant, and planted it near Salinas, CA.

On the far left, a line of romaine sown one week prior, with cotyledons barely sprouting. On the far right, a line of romaine at 6 weeks with 4-5 true leaves and three-inch tall plants. In between were lines of romaine at 2, 3, 4, and 5 weeks.

As seen in the YouTube video, the PlantTape planting modules had no issue precisely placing each seedling into the soil, regardless of developmental stage.

When we checked in on the 6 lines two weeks (?) after planting, all seedlings were thriving. 

To learn more about PlantTape, or to request a field demo, contact sales@planttape.com or call +1 (888) 272-6828